Explore answers to common questions about Givee.
Givee is highly versatile and can cater any occasion. From corporate events and conferences to trade shows, employee recognition programs, client appreciation events, holiday gifting, and more. It enables distributors to create custom e-commerce and gifting stores tailored to the specific needs of their any client.
Absolutely! Givee is built to handle corporate events of all sizes, from small team gatherings to large-scale conferences. The platform is scalable and can accommodate high volumes of traffic and transactions, ensuring a smooth and reliable experience for both businesses and customers.
Givee offers a transparent, simple pricing model for stores: Pay the price of the items ordered and one flat-rate for shipping. There are no fees for stores of any type or size and there is no limit to the number of stores you can have in your Givee account. Learn more about pricing here.
E-commerce transactions through Stripe Connect have a 2.9% + $0.30 fee. This amount is collected by Stripe from payment collected by the end user and the remainder is sent to your Stripe account for disbursement to your bank.
Givee is a great option for events of any size. With Givee you can plan for your first small office party all the way to large-scale conferences. Givee is built to handle your events regardless of size or orders.
No - Givee is only available for customers in the United States at this time.
Invoices are paid by the distributor for all costs associated with Givee stores including store, item, and shipping costs within the Givee platform.
Givee can handle always-on stores like new-hire onboarding, and you're in control of how guests order their products. With store credits and item limit redemption methods for both gifting and e-commerce stores, onboarding programs are easy with Givee.
Yes - for any questions about your store or your event please reach out to help@getgivee.com
Distributors own the relationship with guests who receive gifts from one of their stores. If a distributor has a question or issue concerning a guest’s experience you can always reach out to help@getgivee.com
The following can be customized for stores in your Givee account:
Givee has four authentication level options allowing for both public and private options to access a storefront. These access options include; no authentication, email domain, individual email, or unique code. We recommended that store owners include instructions on how to access the store when sharing the link or invitation.
While Givee is a part of PCNA, the billing and payment processing centers are entirely separate. Any credits or marketing allocations from PCNA may not be used for Givee stores.
No, there are no integrations with any external ERP or user-management system at this time.
Click the Get Started button at the top of this page to create your first store with our setup wizard.
For e-commerce stores, distributors are responsible for collecting and reporting sales tax in Givee e-commerce stores. Sales tax is calculated based on the customer’s location, and tools like Stripe Tax, Avalara, or TaxJar can automate the process. While Givee offers tax setup infrastructure, it’s up to distributors to manage tax collection and remittance.
Coming in Q4 2024! Givee will be integrating with the Stripe tax API which will allow distributors to collect taxes from customers during checkout.
In the e-commerce dropshipping model:
• Givee ships directly to the recipients on behalf of the distributor.
• Givee invoices the distributor for the wholesale cost of the products (net price) and shipping, excluding sales tax.
• The distributor inputs orders into their own system (e.g., ERP), calculates sales tax based on shipping addresses, and manages the tax owed to the relevant tax authorities.
• The distributor then bills the company (the client) for the retail value of the products, plus taxes and shipping.
The distributor is responsible for remitting the collected sales tax to the appropriate tax authorities.
Yes, distributors are responsible for all tax reporting and filing obligations. While tools like Stripe Tax can help with calculations, the distributor must ensure taxes are filed and remitted to the correct authorities based on the shipment details.
In certain regions, Stripe fees (processing fees for handling payments) may be subject to taxes like VAT or sales tax. Stripe automatically applies these taxes if applicable, and distributors can view these charges in their Stripe dashboard.
Yes, distributors are responsible for all tax reporting and filing obligations. While tools like Stripe Tax can help with calculations, the distributor must ensure taxes are filed and remitted to the correct authorities based on the shipment details.
How do taxes work for Givee gifting stores?
In gifting stores, the distributor collaborates with companies (clients) to provide a platform where recipients can order gifts or products from a branded store, with Givee handling the dropshipping to individual recipients.
Here’s how the tax process works for gifting stores:
• Givee ships the products directly to the recipients.
• Givee invoices the distributor for the wholesale cost of the products and shipping, excluding sales tax.
• The distributor is responsible for tracking the orders through their internal systems (such as ERPs), where they calculate the applicable sales tax based on the shipping address of each recipient who received a product.
• The distributor then bills the company for the total value of the items, including the retail price, shipping, and taxes owed.
• The distributor ensures that taxes are remitted to the relevant authorities, fulfilling their tax obligations.
If you have any questions or need assistance with setting up your payments or managing taxes, feel free to reach out to Givee’s Customer Success team at help@getgivee.com for guidance. We’re here to help ensure your store operates smoothly.
You can find products available to Givee stores in the Products section of your account, or the Givee catalog.
There are no MOQs for products in a Givee storefront.
Givee product pricing is unique and differs from PCNA pricing. With Givee, each product has a single, all-in price. Check out our Pricing page for additional information.
There is no minimum/maximum product limit.
We do our best to ensure you can only select items that will be fulfillable for your event, but in the event an item is no longer available in a certain size or color we will reach out to you directly with a suggested alternative.
Yes, you can swap out items in your stores – but we strongly recommend that you finalize your selection before you launch your store, as swapping items that have already been purchased may result in not hitting an MOQ.
No – only products with the make it your own label can be personalized. Quickly filter these products with the Print on Demand (POD) category filter when selecting Givee products for your store.
By default all decoration and personalization colors are black and white. You may upload a third font color option using CMYK values, RGB values, or a HEX code. We offer a variety of fonts for personalized items.
Yes, you may reuse the old store, or you can duplicate the previous store. Duplicating the store is done from your Givee homepage and allows you to make updated product selections while maintaining any logos you have already uploaded.
Givee stores may take up to 5 business days for approval of art and decoration images. Should the team encounter any issues you will be notified via email as soon as possible to correct any issues.
Yes! You can control the gifting method for the store in the store admin to either an item limit or store credit. Item limits will allow you to specify the number of items a guest can order. Store credits will provide guests with a monetary value they can spend on items in the store.
A defective item may be replaced. We may request a photograph of the defective item for tracking and training purposes. Any additional questions about returns should be directed to help@getgivee.com
No, products cannot be outright exchanged for another item. If you receive the wrong size or color of an item, we will gladly correct that mistake – but we can not offer exchanges for items that do not match the item ordered.
If an order was marked as undeliverable by the carrier we will send an updated order, provided that the incorrect details have been updated. We cannot ship items to PO Boxes.
Stripe is a payment processing platform that allows businesses to accept payments online. Learn more at stripe.com.
Stripe Connect is a product built on top of Stripe that enables platforms and marketplaces to manage payments and payouts to third-party vendors or service providers. Learn more at stripe.com/connect.
While Stripe handles general payment processing, Stripe Connect provides tools to onboard and manage multiple accounts within a platform.
Stripe Connect allows distributors (store owners) to link their Stripe payment accounts to accept customer payments directly through their Givee stores. This setup lets them accept payments directly from their store customers via various payment methods like credit cards or debit cards. Store owners can connect an existing Stripe account or set up a new one via Givee Store Admin page, ensuring all payments are processed directly into their Stripe account.
Yes, if needed, you can change or disconnect your Stripe account from your Givee store through the Store Admin page. However, keep in mind that this will temporarily stop payment processing until a new Stripe account is connected.
Distributors are responsible for collecting and reporting sales tax in Givee e-commerce stores. Sales tax is calculated based on the customer’s location, and tools like Stripe Tax, Avalara, or TaxJar can automate the process. While Givee offers tax setup infrastructure, it’s up to distributors to manage tax collection and remittance. For more details, view the General tab in this FAQ.
If you have any questions or need additional assistance with setting up your payments, feel free to reach out to Givee’s Customer Success team at help@getgivee.com for guidance. We’re here to help ensure your store operates smoothly.
A list of all tracking numbers can be provided at the end of an event for all items. For always-on stores, send your specific tracking question to help@getgivee.com
All orders from Givee stores shipped inside the continental United States have a flat shipping rate of $9.95 for each order. There are no additional drop-ship charges applied.
No, we use our dedicated freight and shipper numbers for Givee orders. This allows us to charge a the domestic flat rate for shipping and fulfillment of $9.95 per order.
No – we use basic packaging. The shipping label will include the Distributor name and go directly to the guest.
Givee currently offers shipping into the US and Canada only.
Please note: The Givee team is working on providing a flat rate shipping cost for all Canadian orders.
Unfortunately, items that are stolen after delivery are not covered by our return or exchange policy. We recommend using a trusted shipping address that you would use for any other items sent to your location.
At Givee we prioritize the guest experience. To ensure orders arrive quickly, fulfillment for all Make It Your Own Personalization products begins as as soon as the order is placed, all other products are fulfilled in a weekly drop. Different decoration methods have varying production times, all orders will ship as soon as they are complete. For example, embroidery takes more time than a Make It Your Own (MIYO) product with laser engraving, so your guests who chose a MIYO product may receive their order before someone who chose an embroidered product.
Get in touch and let us know how we can help.
